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The act of generosity is kind in theory, but baristas find the entire pay-it-forward process maddening.
It sure does feel good to find out someone paid for your coffee. Whether it’s at a coffee shop or in a drive-thru when the barista says “your coffee was paid for,” the world truly feels brighter and kinder for the rest of the day. And yet, according to numerous baristas, Starbucks’ pay-it-forward lines are one of the habits Starbucks employees dislike.
Why Starbucks’ Pay-It-Forward Lines Don’t Always Work
“Pay it forward is nice in theory, but it can cause a lot of confusion,” says Bailey Cassidy, 28, a Starbucks barista located in the Chicagoland area. “Especially in the busy morning peak, it creates confusion about whose order belongs to whom. I’ve never worked in the drive-thru, just cafe lobby stores, but I hear it really confuses things in the drive-thru!”
Cassidy’s sentiments are mirrored by hundreds of baristas over on Reddit, who say that yes, while this particular act of charity is kind for fellow Starbucks lovers, it doesn’t go so well for the baristas trying to coordinate how it’s going to work. It also gets particularly confusing when the first pay-it-forward (PIF) customer turns it into a chain, where the next car pays for the car behind them, and so on.
“99% of baristas thank you for breaking it,” writes Reddit user @Mcpatches3D. “We rarely get any tips during the chains and it can get confusing when we’re slammed. Not to mention some customers get grumpy because they had expiring stars or needed the purchase for some promo.”
Not bothering to tip has become a rather common sore spot for baristas experiencing a PIF chain. “It’s not about the tip in itself I feel,” writes Reddit user @TheBlueImpulse. “It’s more about the disregard for the baristas and their hard work when it comes to ‘helping someone out.’”
However, while some baristas do find the entire process inconvenient and in some cases even demeaning, other baristas who have experienced the generosity of pay-it-forward themselves say that the small act of generosity still can go a long way.
“There were also more than a few situations, on days where I was really going through it and desperately needed something positive to happen, where someone randomly paid for my drink. And it genuinely made a huge difference in my day and on my outlook during certain difficult times,” writes Reddit user @2166K.
Nevertheless, some baristas argue that if a customer is already in a line—especially a drive-thru—they already know what the coffee is going to cost and are prepared to pay it anyways. “The person who is in the drive-thru can afford their order, that’s why they placed it,” writes Reddit user @strawberrypoppi. “They are already planning to pay. It really makes others in the drive feel guilty because they feel like they have to pay for the person behind them even if their drink is more expensive.”
What Can You Do Instead?
JGI/Jamie Grill/Getty Images
If you’re in a generous mood, many baristas seem to give the same suggestion—drop that generosity in the tip jar.
“I feel like if customers want to brighten someone’s day, consider tipping the baristas,” says Cassidy. “They are severely overworked, understaffed, and underappreciated, and it would make their day.”
For those who do love paying it forward, baristas also suggest buying a gift card for customers who actually do walk into a cafe instead of the drive-thru, commonly those who are homeless and looking for food and a bathroom.
“We’ve also had people come into the cafe around the holidays and buy and leave a gift card to use for those in need, which at least at my location where we have a fairly large homeless population, this actually can go towards someone in need,” writes Reddit user @badatlife15.
My family loves this comforting chai tea latte recipe, especially on cold days instead of cocoa or when they’re feeling under the weather. I simplified this chai tea recipe by using the filter basket of our coffeepot. It’s delicious and great after dinner! —Julie Plummer, Sykesville, Maryland
Get Our Recipe for Chai Tea Latte
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You can substitute Gruyere cheese for the Swiss and ham for the bacon, or add in small-cut veggies to these copycat Starbucks egg bites. I also like to bake these in small Mason jars for fun single-portion presentations. Serve with avocado slices and fresh fruit for a healthy breakfast. —Maria Morelli, West Kelowna, British Columbia
I love caramel frappuccinos from Starbucks, but they get too expensive. I now make my own, and they are just as good. If you blend the milk with all the other ingredients, it gets too foamy—instead stir it in with a spoon after all the ice is crushed. —Heather Egger, Davenport, Iowa
The flaky layers of laminated dough and a sweet, cheese filling in the center make this Danish a natural to pair with hot coffee or tea. It’s as delicious for breakfast as it is for a late-night snack. —Nancy Mock, Colchester, Vermont
On a busy morning, these freezer breakfast sandwiches save the day. A hearty combo of eggs, Canadian bacon and cheese will keep you fueled through lunchtime and beyond. —Christine Rukavena, Taste of Home Senior Editor
Cold brewing reduces the acidity of coffee, which enhances its natural sweetness and complex flavors. Even those who take hot coffee with sugar and cream might find themselves sipping cold brew plain. —Taste of Home Test Kitchen
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I created a copycat Starbucks gingerbread loaf that’s the perfect addition to my holiday baking. Served with a thick layer of frosting, it’s delicious with a cup of coffee. —Risa Lichtman, Portland, Oregon
When my sister introduced me to iced coffee, I wasn’t sure I’d like it. Not only did I love it, but I decided to start making my own iced coffee recipe. This easy version is a refreshing alternative to hot coffee. —Jenny Reece, Lowry, Minnesota
This quick bread is a family favorite, so I always try to have ripe bananas on hand for this recipe. I’m sure your family will love this tasty, nutty bread as much as mine does. —Susan Jones, La Grange Park, Illinois
I have always loved iced tea with lemon, and this irresistible thirst-quencher takes it one step further. The lemonade gives this refreshing drink a nice color, too. —Gail Buss, New Bern, North Carolina
I love serving this blueberry scone recipe to visiting friends and family. I always make sure a have a few in the freezer. Just pop a frozen scone in the microwave for 20 seconds or so. —Joan Francis, Spring Lake, New Jersey
My soothing white hot chocolate is a great warm-up after a wintry day spent sledding or ice skating. Or include it as a festive addition to brunch or an afternoon tea party. —Darlene Brenden, Salem, Oregon
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