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Warranty policies play a crucial role in protecting consumers’ investments in electronic devices such as phones, laptops, smartwatches, and tablets. These policies provide reassurance to customers, ensuring that any potential defects or issues with their devices will be addressed and resolved within a specific timeframe. However, it is important to consider the timeline of these warranty policies, particularly for devices purchased prior to February 29, 2016. This date marks a significant turning point in the warranty landscape, as many manufacturers and retailers implemented changes to their warranty policies that may affect customers’ rights and entitlements. In this article, we will explore the implications of warranty policy changes for phones, laptops, smartwatches, and tablets purchased before February 29, 2016, shedding light on the potential challenges and opportunities that consumers may encounter when seeking warranty support for their beloved electronic devices.
lassho.edu.vn supermarket would like to inform customers about the warranty policy for phones, laptops, smartwatches and tablets at our supermarket system as follows.
I. New phone (except iPhone), laptop, smartwatch:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
The first 14 days |
NO CHARGES |
|
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty: In accordance with the manufacturer’s warranty policy.
II. New iPhone phones:
– iPhone phones are applied with 2 policies: 1 for 1 exchange within 14 days of lassho.edu.vn and 1 for 1 within 1 year of Apple, applicable to both body + accessories. As follows:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
The first 14 days |
NO CHARGES |
|
|
From the 15th to the end of the warranty |
Exchange and return according to the manufacturer’s 1-for-1 exchange policy (lassho.edu.vn supports transferring the device to the customer’s warranty station) |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
Note:
– Policy 1 exchange 1 iPhone product applies to all hardware failures (technical errors) from the manufacturer.
– Does not apply the original warranty exchange for the following defects:
+ Fingerprint sensor button (Home button)
+ Volume control button (Volume button)
+ Rear camera (iSight camera)
+ Internal speaker, headphone speaker (Receiver)
+ Vibrator (Vibe Motor)
+ Speaker (Speaker)
+ Battery
– When encountering the above errors, the defective product is still supported by warranty in the form of replacing completely genuine Apple components.
III. New tablet:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
First 30 days |
NO CHARGES |
|
|
From 31 to 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
IV. Used phones (except iPhone), laptops, Smartwatches, used tablets, display goods:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
First 30 days |
NO CHARGES |
|
|
Minus 30% on purchase price |
|
|
Extra 0.15% off the purchase price for more than 1 day |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
V. Old iPhone:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
First 30 days |
NO CHARGES |
|
|
Exchange and return according to the manufacturer’s 1-for-1 exchange policy (lassho.edu.vn supports transferring the device to the customer’s warranty station) |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
Supermarket lassho.edu.vn
In conclusion, the warranty policy for phones, laptops, smartwatches, and tablets prior to February 29, 2016, posed several limitations and challenges for consumers. These devices are essential in our daily lives, and a comprehensive warranty policy is crucial in protecting consumers’ investments. However, the policies in place at that time often fell short in providing adequate coverage and support. Many consumers faced difficulties when seeking repairs or replacements for their devices, leading to financial burdens and frustrations. The lack of clarity, limited coverage periods, and high costs associated with repairs or replacements all contributed to an unsatisfactory experience for many customers. It is evident that improvements in warranty policies for these devices were needed to better serve the needs and rights of consumers.
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