How to Reset Lost Hotmail Password

This is an article that guides you to reset the lost password of your Microsoft Outlook account. Currently, Microsoft Outlook is the official email service provider for any email address ending in “@hotmail.com”, so you will use Outlook to reset the password of your Hotmail, Live and/or account Outlook.

Table of Contents

On the phone

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Open Outlook by tapping the Outlook app with the blue “O” icon in the white box.

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Tap Get Started. Skip this step if you already have Outlook open.

You should reset your Outlook password only if you’ve never signed in to Outlook on a smartphone or tablet, or if your account has just been password changed.

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Enter your email address in the data entry field in the center of the page.

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Tap Add account below the email address field to access the password entry page.

Skip this step if you sign in to Outlook after resetting your password or reinstalling the Outlook app.

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Tap the Forgot my password link near the bottom of the screen.

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Check the “I forgot my password” box at the top of the page.

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Tap Next at the bottom of the screen.

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Enter the verification code. Tap the “Enter the characters you see” box, then enter the characters in the code box above the input field.

You can tap New next to the code cell to see the new code.
Note that the letters and numbers in the cell containing the code are case sensitive.

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Select Next .

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Tap the account recovery option. You can choose Email or Text here.

If you have not registered an account recovery phone number, you will only see the Email option here.
If you haven’t signed up for an account or recovery phone number, select I don’t have any of these , select Next , then enter your recovery email address and follow the instructions on the screen. This will help you recover your account.

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Enter your email address or phone number. Tap the data entry field below the selected recovery option and enter your email address (if you choose Email ) or the last 4 digits of your phone number (if you choose Text ) to verify your identity mine.

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Tap Send code in the bottom right corner of the page. This is to send a recovery code to your email address or phone number.

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Get the recovery code in the following way:

Email – Open a recovery email account, select an email from the “Microsoft account team”, and look at the code next to the “Security code” heading.
Text – Open your phone’s messaging app, tap a message sent from Microsoft (usually a 6-digit phone number) and view the code in the message.

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Enter the recovery code. Tap the “Enter the code” field, then enter the code received from your email address or phone number and select Next . If you enter the correct code, you will be taken to the reset password page.

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Enter your new password. Type a new password in the “New password” and “Reenter password” fields, and then select Next .

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Select Next when asked. This will take you back to the login page so you can log in to your account with your new password.

On the computer

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Open the reset password page by visiting https://account.live.com/resetpassword.aspx from a web browser.

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Check the “I forgot my password” box at the top of the page.

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Click Next at the bottom of the page.

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Enter your email address. Type in the Hotmail, Live, or Outlook address for which you want to reset your password at this step.

You can also enter your phone number or Skype username if this is relevant to your account.

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Enter the verification code. You’ll enter the code in the box below the email address field in the “Enter the characters you see” field near the bottom of the page.

You can click New next to the box containing the code to see the new code.
Note that the letters and numbers in the cell containing the code are case sensitive.

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Click Next .

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Choose your option to reset your account by clicking Text or Email on this page.

If you have not registered an account recovery phone number, you will only see the Email option here.
If you haven’t registered an account recovery email address or phone number, select I don’t have any of these and click Next , then enter the recovery email address and do follow the instructions on the screen. This will help you recover your account.

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Enter your email address or phone number. Enter your email address in the field below the Email option, or enter the last 4 digits of your phone number in the field below the Text option.

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Click the blue Send code button at the bottom of the page. This is to send a recovery code to your email address or phone number.

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Get the recovery code in the following way:

Email – Open the recovery email address, select an email from the “Microsoft account team”, and look at the code next to the “Security code” heading.
Text – Open your phone’s messaging app, tap a message sent from Microsoft (usually a 6-digit phone number) and view the code in the message.

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Enter the recovery code. Enter the code in the field in the center of the page, then click Next . When you enter the correct code you just received, you will be taken to the reset password page.

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Enter your new password. You’ll type your new password in the “New password” and “Reenter password” fields, and then select Next .

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Click Next when asked. This will take you back to the login page so you can log in to your account with your new password.

Advice

There’s no email address or support phone number to contact when you have an account-related issue, such as forgetting your password, but the password reset instructions in this article should be enough to assist you.

Warning

If you haven’t accessed your Hotmail account in years, it’s probably been disabled by Microsoft.

Steps

On the phone

On the computer

Advice

Warning

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