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This article was co-written by Luigi Oppido. Luigi Oppido is the owner and operator of Pleasure Point Computers in Santa Cruz, CA. He has over 25 years of experience in general computer repair, data recovery, antivirus and upgrade.
This article has been viewed 34,833 times.
This wikiHow teaches you how to set up your HP computer to factory settings. If your HP laptop is having problems, sometimes returning it to factory settings is a quick way to fix it. The only problem with this solution is that you will lose all the data on your computer. We recommend that you back up any files you want to keep before you begin.
Steps
By setting Settings on Windows
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Back up any data you want to keep. This includes documents, photos, music, videos, and any other files you don’t want to lose. You can back up your data using an external hard drive, mass USB, or optical disc. You can also use an online storage service like Dropbox or Google Drive. Data that you do not back up will be lost during the reinstallation.
- Follow the online guide on how to back up files on Windows 10 for more information.
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Click Start 
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. This button with the Windows icon is located in the lower left corner of the taskbar.
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Click Settings 
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(Setting). This is the gear icon located in the left column on the Start menu.
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Click Update & Security 
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(Update & security). This is the last option below the two rotating arrows.
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Click Recovery . This option is located in the left column, next to the circular arrow icon with the clock inside.
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Click Get Started . This button is below the first option that says “Reset this PC”.
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Click Remove everything . Options are in the second bar at the bottom. The computer will begin resetting. This process may take a while, and the computer will restart several times during that time. Make sure your computer is plugged in and has plenty of battery left.
- You can also click “Keep my files”. This option will reinstall Windows without erasing data. This way can fix some computer problems but not really effective.
By advanced boot process
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Back up any data you want to keep. This includes documents, photos, music, videos, and any other files you don’t want to lose. You can back up your data using an external hard drive, mass USB, or optical disc. You can also use an online storage service like Dropbox or Google Drive. Data that you do not back up will be lost during the reinstallation.
- Follow the online guide on how to back up files on Windows 10 for more information.
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Restart or turn on the laptop. If the laptop is already on, turn it off with the power button or the Windows start button. After the laptop is powered off, you need to turn it back on. If the device is already off, just turn it on.
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Immediately, non-stop pressing the F11 key. Before the HP logo appears during boot, press F11 repeatedly. This will access advanced boot options. If the computer does not enter advanced boot mode, you need to restart and perform the previous operation again. You may have to try a few times to succeed.
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Click Advanced Options . This option is on the screen saying “Automatic Repair”.
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Click Troubleshoot . This is the second option in the middle, next to some tools icons.
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Click Reset This PC . This is the second option on the left, next to the circular arrow icon above the white bar.
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Click Remove Everything . This is the second option at the bottom. It will take a few minutes for everything to be ready.
- You can also click “Keep my files.” This option will reinstall Windows without deleting data. This way can fix some computer problems but not really effective.
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Click All Drives. This option will erase everything on the HP laptop and reinstall Windows.
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Click Reset . The computer will begin resetting. This process may take a while, and the computer will restart several times during that time.
- Make sure your laptop is plugged in. In addition, it will be better if the battery capacity on the computer is 50% or more.
X
This article was co-written by Luigi Oppido. Luigi Oppido is the owner and operator of Pleasure Point Computers in Santa Cruz, CA. He has over 25 years of experience in general computer repair, data recovery, antivirus and upgrade.
This article has been viewed 34,833 times.
This wikiHow teaches you how to set up your HP computer to factory settings. If your HP laptop is having problems, sometimes returning it to factory settings is a quick way to fix it. The only problem with this solution is that you will lose all the data on your computer. We recommend that you back up any files you want to keep before you begin.
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