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This wikiHow teaches you how to tell if your iPhone has been refurbished (aka “rebuilt”). “Refurbished” iPhones are goods that have been repaired and resold by Apple after it discovered a hardware problem on the original phone.
Steps
Get general information
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Consider the iPhone case type. If it’s a completely sealed white box with the iPhone’s serial number on the back and the model number on the front, it’s likely a new phone.
- This only applies to iPhones purchased directly from Apple, as third-party sellers are not required to send you phones packaged in original packaging.
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Look for worn parts or missing accessories. Headphones with scratched jacks, lack of manuals or other accessories, old or worn packaging are all signs that this is a refurbished item.
- If you’re buying a phone on eBay or Amazon and want to verify if it’s refurbished, send an email asking the seller for more pictures or information of the product.
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Look for scratches on the phone case. Apple usually only sells iPhones in like-new condition, so scratches on the phone case or smudges on the screen will raise suspicion.
- If you purchased a scratched phone from an Apple retailer, you can request an exchange.
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Compare the serial number in the manual with your phone’s serial number. Your iPhone’s serial number is on the “About” page in the “General” section of the Settings app.
- If your phone box doesn’t have the manual or serial number, it’s most likely refurbished.
Check model number
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Open the Settings or Settings section of your iPhone. Apps are gray with gears, usually on the Home screen.
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Tap the General option near the bottom of the screen.
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Click About at the top of the “General” page.
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Scroll down to the “Model” section. To the right of the “Model” entry there is a set of letters and numbers, the most important of which is the first character:
- If the first letter is “M,” your phone is genuine (retail).
- If the first letter is “N,” your phone is refurbished.
Check serial number
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Open the Settings section. Apps are gray with gears, usually on the Home screen.
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Tap the General option near the bottom of the screen.
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Click About at the top of the “General” page.
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Scroll down to “Serial Number” and see. You should see a series of letters and numbers (such as ABCDEFG8HJ84). Make a note of this code as you will be entering it into Apple’s database.
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Visit Apple’s Check Coverage page. You can type your iPhone’s serial number into this page to see if the phone has been activated before.
- Just because the phone you’re buying is activated doesn’t mean it’s refurbished; However, this process will help you avoid sellers who say it’s “new” when it’s actually used.
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Enter your phone’s serial number in the data field in the middle of the “Check Coverage” page.
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Enter the confirmation code located below the serial number data field; This code is intended to ensure that you are not a malicious program.
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Click Continue . You will be taken to a diagnostic page with something like “This phone has not been activated” if the iPhone is new.
Advice
- If the phone has been refurbished by a third-party store, you cannot judge the iPhone’s condition by the packaging.
- “Refurbished” is not synonymous with “poor quality”, in some cases a device is classified as “refurbished” by Apple simply because of a slight post-release hardware modification, even if the That change is very small.
Warning
- You must review the sales and return policy of any site where you wish to purchase an iPhone before making a purchase.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 2,827 times.
This wikiHow teaches you how to tell if your iPhone has been refurbished (aka “rebuilt”). “Refurbished” iPhones are goods that have been repaired and resold by Apple after it discovered a hardware problem on the original phone.
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