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When the “Store” application on a Windows computer is not working properly, we can try several solutions from changing the date and time settings on the computer to resetting the Store cache.
Steps
Change the date and time settings on your computer
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Open the search bar on your computer. On Windows 10, just tap the search bar in the Start menu. [1] X Research Source
- On Windows 8, you hold down the ⊞ Win key and then press W .
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Type “Date and Time” in the search bar.
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Click the “Date and Time” option at the top of the search menu.
- On Windows 8, you click “Change the Date and Time” below the search field.
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Click “Change the Date and Time”. The option is in the “Date and Time” menu.
- You must be logged in as an administrator to change these settings.
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Customize date and time settings. These information reflect the current date and time in your time zone.
- You can also click “Change time zone…” to change the time zone settings.
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Click “OK”. Date and time have been updated!
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Open the search bar on your computer again.
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Type “Store” in the search bar.
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Click the “Store” icon when it appears.
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Click the down arrow to the left of the search bar.
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Review downloads. If the problem is due to the date/time settings, the downloads should work again!
Update existing apps
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Open Microsoft Store.
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Click your profile icon to the left of the search bar.
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Click “Downloads and Updates”.
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Click the “Check for Updates” button. Options in the upper right corner of the Store app.
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Wait for the updates to load. Depending on how many apps need updating, this may take a few minutes.
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Return to the app download page. If the current app’s download is backing up, these apps will continue to download.
Sign out of Microsoft Store
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Make sure the Store app is open.
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Click your account icon to the left of the search bar. If you have a picture associated with your Windows account, it will show up here; otherwise, the icon will have a human silhouette. [2] X Research Source
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Click the account name. The option is at the top of the resulting drop-down menu.
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Click the account name in the pop-up window.
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Click “Sign out” under your name. You will sign out of the Store app.
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Click the account icon again.
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Click “Sign in”.
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Click the account name at the top of the pop-up menu.
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Enter your password or PIN when asked. You’ll sign in to the Store app again.
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Check the downloads tag. If logging out and back in fixes the problem, the downloads will resume!
Store cache reset
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Close the Microsoft/Windows Store app.
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Hold down the ⊞ Win + R key. The “Run” application will open.
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Type “wsreset” into Run. You can also type directly into the Start menu search bar to access the “Windows Store Reset” program.
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Click “OK”.
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Wait for the Command Prompt window to close. The Store app will then open with an empty cache. [3] X Research Sources
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Check the downloads tag. If caching was the cause, your items should have reloaded normally!
Advice
- You must regularly update the application.
Warning
- If you are on a shared computer or on a public computer, you may not be able to change the date/time settings or run the “wsreset” program.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 4,191 times.
When the “Store” application on a Windows computer is not working properly, we can try several solutions from changing the date and time settings on the computer to resetting the Store cache.
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