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This wikiHow teaches you how to permanently delete your Amazon account. However, you can’t delete your Amazon account when accessing it with the app on your phone.
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Visit the Amazon homepage . If you’re signed in, your Amazon home page will appear.
- If you’re not signed in, move your mouse pointer to Account & Lists , select Sign in , then type your email address and password, and click Sign in .
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You need to make sure that your account does not have a backlog of orders or pending transactions. If your Amazon account is in shipping or receiving status, you’ll need to wait until all is done before you can close your account.
- You can cancel pending orders by clicking the Orders button located in the upper right corner of the Amazon homepage, then clicking the Open Orders option located at the top of the page. . Next, click on the Cancel items option located to the right of the order and finally, select Cancel selected items on the far right of the screen.
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To proceed with the account deletion, click on the Help section located in the Let Us Help You section.
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Select the line Need More Help? (adding help) is located at the bottom of the “Browse Help Topics” section of the current page.
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Then click Contact Us . This option is along the right side of the “Browse Help Topics” section.
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Click on Prime or Something Else . This box is in the upper right corner of the “What can we help you with?” box. (issues that Amazon can assist) on the “Contact Us” page.
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Click the <Please make a selection> dialog box (make a selection). This box is at the bottom of the screen, just below the “Tell us more about your issue” heading. A drop-down menu will appear.
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Click the Account settings option near the top of the menu.
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Now click on the second field <Please make a selection> that appears below. Another drop-down menu will pop up.
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Click Close my account . The third section will then be expanded directly below with contact options:
- Phone
- Chat
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Click the contact method you want to use. The next step will vary depending on your choice:
- E-mail – Enter the reason you want to delete the account, then click the Send E-mail button located below the email data field.
- Phone – Type your phone number in the space next to the “Your number” heading, then click Call me now (Amazon will call you).
- Chat – Wait for a customer service representative to respond to your online message, then tell them you want to close your account.
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Wait until the account is deleted. Your account will be closed after the estimated time period notified by the Amazon representative through the exchange you have chosen.
Advice
- After you delete your existing Amazon account, you can create a new one later using the same information.
- Check the bank account information associated with the Amazon account before proceeding to close. After account closure, pending credit will still be sent to your bank address if valid.
- If you are a Kindle partner, download and store your content on Kindle before closing your account. You cannot access these content after deleting your account permanently.
Warning
- There is no way to delete an Amazon account through the Account Settings option.
- Once your Amazon account is deleted, you or any related individuals/organizations (Amazon sales partners, Amazon employees, Amazon payment services, etc.) that account again. If you want to use Amazon again in the future, you will need to create a new account. [1] X Research Source
- It is recommended that you use English when contacting Amazon customer service.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 25,0003 times.
This wikiHow teaches you how to permanently delete your Amazon account. However, you can’t delete your Amazon account when accessing it with the app on your phone.
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