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WhatsApp is a unique messaging application that combines social networking, messaging and business services. Unlike many businesses, WhatsApp doesn’t have a working phone number, so you have to visit their contact page on their website or use the in-app help (if possible). On the website, you can send an email to ask questions related to messaging support, business support, general business questions and conducting surveys. If the above methods do not work, you can still send a letter to the WhatsApp corporate office.
Steps
Send email to WhatsApp
- If the application is having technical problems, you will not be able to apply this method, you need to use a computer (if possible).
- Your problem may have been asked in the FAQ (frequently asked questions), so you should visit this page first.
- Android: android_web@support.whatsapp.com
- iPhone: iphone_web@support.whatsapp.com
- Windows Phone: wp_web@support.whatsapp.com
- Web or Desktop: webclient_web@support.whatsapp.com
- Other: support@whatsapp.com
- In the email, you need to include the phone number (in full international format with area code) and the question. If you’re not sure about the country code, use WhatsApp’s search engine. [3] X Research Sources
- If the email content does not include enough information, WhatsApp Business Support will respond that you need to add the above information to the request.
- Open WhatsApp, then tap the Menu button > Settings > Help > Contact us. Enter a description of the problem in the data field and then click Next > This does not answer my question.
Mail to WhatsApp
- WhatsApp’s office address is located at: WhatsApp Inc.1601 Willow Road,Menlo Park, California 94025
- For example you could write (in English): “Why does my screen in WhatsApp video call keep freezing? It’s been happening every time I make a video call. How can I fix this?” (Why does my WhatsApp video calling screen keep freezing? This happens every time I make a video call. How can I fix it?) and leave the phone number in international format.
- Another example of a question letter: “My phone keeps telling me I have WhatsApp messages when I don’t. It started about a week ago telling me there was one. This is happening every day now. How do I fix this?” (My phone kept saying I had WhatsApp messages when I didn’t. This happened once about last week and now it happens every day. How can I fix it?)
- Let them know that you’re expecting messaging support for a specific phone model or desktop app.
- Don’t ask questions that are already in the FAQ section. Customer support will prioritize problem reports and won’t answer questions already in the FAQ.
Warning
- WhatsApp doesn’t have a phone number to call, so any number you see is most likely a scam.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 3,214 times.
WhatsApp is a unique messaging application that combines social networking, messaging and business services. Unlike many businesses, WhatsApp doesn’t have a working phone number, so you have to visit their contact page on their website or use the help section in the app (if possible). On the website, you can send an email to ask questions related to messaging support, business support, general business questions and conducting surveys. If the above methods do not work, you can still send a letter to the WhatsApp corporate office.
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