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You need to know this first: you can’t contact Instagram by phone. Like most internet-focused companies, Instagram doesn’t have a “hotline” you can call, so it’s a bit inconvenient since you can’t talk to a specific person. They don’t even have a support email address. Instead, you need to use the Instagram Help Center or the Instagram Help Center to report issues or try to get their attention through Twitter and Facebook.
Steps
Help Center
- You can go to the Help Center at help.instagram.com
- If you can’t log in to Instagram, click “I Can’t Log In” or “I can’t sign in” to read account recovery instructions. Note that you cannot reset your Instagram password if you cannot access the email address you used when you signed up and your Instagram account is not connected to your Facebook account.
- Click “Report a Broken Feature” or “Report a Broken Feature” to report problems you’ve encountered while using the Instagram app, such as connection errors or app crashes.
- “Hacked Accounts” or “Hacked Accounts” – When you believe your or someone else’s account is threatened.
- “Impersonation Accounts” or “Impersonate Accounts” – When someone is posing as a friend.
- “Underage Children” – Report users under the age of 13.
- “Hate Accounts” – Report accounts that promote harassment or bullying.
- “Intellectual Property” or “Intellectual Property Rights” – Report accounts that are improperly using your copyrighted material.
- “Exposed Private Information” – Report users who are sharing your personal information.
- “Self Harm” or “Self Harm” – Report users who are likely to harm themselves.
- “Abuse & Spam” or “Abuse & Spam” – Report accounts that are spamming (annoying others) on Instagram.
- “Exploitation” – Report pedophilia or human trafficking.
- “Other Reports” – Report a recent death so their account can be deleted or memorialized, report convicted sex offenders, extortion cases.
Social network
- Click the “Message” button. You can see this feature in the top cover photo of Instagram.
- Posting on Instagram’s wall doesn’t seem to work, so choose how to send messages.
- Write a new tweet to @Instagram . This is the official Twitter managed by Instagram.
- Do not send messages to users like @InstagramSupport or @InstagramHelp because they are just fake accounts and do not work for Instagram.
- Avoid expressing anger in messages. You may be annoyed by being logged out of your account, but your odds of getting a response from them will be higher if the content of your message is presented in a clear and calm manner.
- Be specific about your problem. Don’t just say “I can’t sign in”. Clearly describe the problem you’re having and the steps you’ve tried to fix it yourself.
- If possible, you should include a screenshot of the problem that’s happening so the support team can quickly figure out how to fix it.
- Don’t forget to include your Instagram account name, however, you don’t need to submit a password either.
- You shouldn’t expect a quick response (or any response). Instagram’s Facebook and Twitter pages are not a support site, so there’s no guarantee that you’ll get a response when you send a message to these pages. [1] X Research Source
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 21,179 times.
You need to know this first: you can’t contact Instagram by phone. Like most internet-focused companies, Instagram doesn’t have a “hotline” you can call, so it’s a bit inconvenient since you can’t talk to a specific person. They don’t even have a support email address. Instead, you need to use the Instagram Help Center or the Instagram Help Center to report issues or try to get their attention through Twitter and Facebook.
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