How to Cancel an Uber Account

Unlike when you call Uber to move here and there, the path to cancel an Uber account is quite winding and complicated. Requests for account deletion are not even sent to Uber’s official “Help” page. ^{[1] X Research Resources} To cancel an Uber account, you will need to submit a request for assistance with deleting your account. Fortunately, wikiHow has a copy/paste template to make the cancellation process easier.

Table of Contents

Using the Uber Website

Use a browser to access the Uber support page. https://support.uber.com/hc/en-us

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Click “Submit a Request”. On the Help Center home page, click the link in the upper-right corner of the screen that says “Submit a Request.” This link will take you to a website with an application form to be filled out for the purpose of requesting assistance.

You can also scroll to the bottom of the page and click the little blue “Submit a Support Request” link; this will take you to the same support form.

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Fill out the form, explaining that you want to cancel your account. Uber does not have a simple account deletion feature. Instead, you specifically have to ask the Uber support team to cancel your account for you. Regarding the form of the request, you will need to provide the email address associated with the account, the subject or title should be as simple as “Account Deletion”, briefly describe the problem, and complete the request. residence street. You do not need to attach files.

If you don’t want to present your problem, you can use this simple form:
Hello,

My name is <insert your name>. The email address is <insert email address>. Phone number is <enter phone number>. I want to cancel my Uber account and delete all payment information as soon as possible. I used to use a company credit card to pay for services in the past, but recently I changed jobs.

Sincerely thank,

<insert your name>

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Click “Submit”. Once the request is submitted, the support team will contact you shortly regarding account deletion. If you submit a request within a business day, your account will be canceled within an hour.

Note that according to some online sources, depending on the reason for the request to delete the account, the cancellation time may change. The reasons given in the sample letter above are usually quite effective for you to get quick results. ^{[2] X Research Source}

Using Email

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Send an email to support@uber.com . Another way to cancel that account is to contact the Uber support team directly via email. ^{[3] X Research Source} In the body of the email, you need to provide account information (name, email and phone number) and explain why you want to delete the account just like when writing a support request like above.

For the subject of the email, you need to clearly write it as “Account Deletion Request”. You don’t want your email to be confused with another unimportant email.
Note that you can also request to stop receiving emails from Uber in the body of the email to ensure that you do not receive further spam.

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Wait for follow-up email. You should get a response from Uber support in about a day (usually less than a week). Usually, this email will officially confirm that your account has been deleted. Otherwise, an Uber support member who contacts you will provide additional instructions regarding account deletion.

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If you want, you can use a sample letter. To save time, you should use the sample letter below in the body of your email. This pattern is usually effective for most account deletions.

Hello,

I contacted Uber support to request account cancellation. My name is <insert your name>. The email address and phone number associated with my account is <insert email and phone number>. I also want to unsubscribe from the Uber mailing list so that I don’t receive any more emails from Uber in the near future. Please contact me as soon as the results are available.

Sincerely thank,

<insert your name>

Warning

Unfortunately deleting your account will not force Uber to remove your personal information from its internal servers. Per Uber privacy policy: “Even after account cancellation, we will retain Personal Information and Usage Information (including geographic location, trip history, credit card information) application and transaction history)” because Uber needs the information for “business purposes”. ^{[4] X Research Sources}
Note that, unfortunately, there is no way to delete an Uber account using the Uber mobile app. The app has a “Support” option, but it’s only intended for navigating to the Uber support site using your phone’s browser. Therefore, you should still use the support request method.

Steps

Using the Uber Website

Using Email

Warning

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