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Sellers and buyers can cancel an eBay order as long as both parties agree. The buyer can request a cancellation up to 1 hour after the transaction, as long as the seller has not shipped the item. Sellers can cancel up to 30 days after the transaction, but they may receive negative feedback after canceling the order. Auction participants may also withdraw their bid in certain situations.
Steps
Buyer cancels order
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Log in to the eBay website within 1 hour of purchase. You can request to cancel an order within the first hour after purchase and when the buyer has not marked the item as “Sent”. Agree to cancel the order or not depends on the seller. The buyer has no right to force the seller to cancel the order because bidding and buying means you intend to buy. [1] X Research Source
- You can try submitting a cancellation request more than 1 hour after purchase, it’s just that eBay will be easier to process requests within the first hour.
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Open the “Purchase history” section in “My eBay” . This page will display a list of items you recently purchased on eBay.
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Find the order you want to cancel. As long as it’s still within the first hour and the seller hasn’t shipped the item, you can request a cancellation.
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Click on the “More actions” link. You’ll find this link under the “Leave feedback” button.
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Select “Ask to cancel order” or “Cancel item” . Cancellation terms will appear.
- If you don’t see this option, the order is probably past the first hour or the seller has shipped it. If the order has passed the first hour but still has not been sent, you can submit a request to cancel the order by selecting “Contact seller”.
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Click on “Contact seller” . You’ll see a form to send a message to the seller.
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Explain the reason you want to cancel the order with the seller. The seller is not obligated to cancel your order. If they give a good reason, they will be more likely to accept your request.
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Wait for a response from the seller. If they accept the cancellation request, the order will be canceled and your account will not receive negative feedback.
- If the seller does not agree to cancel the order, your options are to accept and pay for the item purchased, or decide not to pay. If you do not pay, your account will be marked as an “unpaid item” violation. Account may be disabled if marked more than once.
The seller cancels the order
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Open the “Spd” (Sold) page in the “My eBay” menu. If you receive a cancellation request from a buyer, you can access it through the “My eBay” menu and have not received any negative feedback on your account. You can cancel your order 30 days after the sale, but you may receive negative feedback.
- You have 3 days to accept or reject the buyer’s cancellation request. Within the specified time, the cancellation requester cannot leave negative feedback or rate you as a poor seller.
- You can cancel your order 30 days after the buyer has paid for the item you have not sent, but this could be considered a mistake and a bad review.
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Find the order the buyer wants to cancel. Find orders the buyer requested to cancel in recent transactions. Find the single code if needed.
- You can only cancel the entire order, cannot cancel individual items in a multi-item order.
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Click on the “More actions” link. You find this link under the “Leave feedback” button.
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Select “Cancel this order” . This is the start of the order cancellation process.
- You cannot cancel an order if the buyer marks the order as “Item not received” or you mark it as “Unpaid item”.
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Select “The buyer asked to cancel the order” in the “Select a reason” menu. For this reason, your account will not be marked as deficient. [2] X Research Source
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Refund if needed. If the buyer has already paid for the product, a PayPal window will appear, allowing you to refund the buyer. Just click on “Send Refund” and PayPal will take care of the whole thing.
- If the buyer paid using another method, you have 10 days to refund them using that method.
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Check to see if you have received a final value fee. If you refund a canceled order, eBay will refund the fee to you. This process happens automatically as soon as the buyer confirms the refund has been received. You can use this for future listings, but not on eBay. [3] X Research Sources
Withdraw the price paid
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Determine if you are eligible to withdraw the offered price. Under normal circumstances, eBay does not allow you to withdraw the price paid in the auction. When bidding also means that you commit to buy the item if you win the auction. Here are a few situations in which you are allowed to withdraw the price paid:
- You entered the wrong amount (e.g. $100 instead of $10) due to a typo. Automatic change of mind is not accepted.
- The item description is changed after you bid.
- You cannot contact the seller.
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Check out how long the auction is over. The remaining time of the auction determines whether you can afford to withdraw the bid paid, and you must meet one of the following conditions:
- More than 12 hours – You are allowed to withdraw the price paid. All prices you offer will be forfeited.
- Less than 12 hours – You can only withdraw the last price paid. Only the price you paid most recently is cancelled.
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Open the Bid Retraction form. Visit offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow to find form pricing.
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Enter the item code to be auctioned. You can find this information in the auction page.
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Select an explanation. You must choose one of the 3 options in the first step of this section.
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Click on “Retract bid” and wait for the decision. Your withdrawal request will be reviewed by eBay, and you will be notified once they decide whether or not the request will go through.
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Contact the seller if eBay declines a request to withdraw the price paid. You can still withdraw the price paid if you can contact the seller. However, there is no guarantee that your request will be accepted as this is entirely at the discretion of the seller. [4] X Research Sources
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 15,323 times.
Sellers and buyers can cancel an eBay order as long as both parties agree. The buyer can request a cancellation up to 1 hour after the transaction, as long as the seller has not shipped the item. Sellers can cancel up to 30 days after the transaction, but they may receive negative feedback after canceling the order. Auction participants may also withdraw their bid in certain situations.
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