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When the HP printer prints paper that is out of alignment or displays an “alignment failed” error, the cartridge may be misaligned. This wikiHow teaches you how to recalibrate an ink cartridge using a Windows computer, macOS, or right on the display screen of an HP printer.
Steps
Use HP Smart for Windows 10
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Turn on the HP printer. This method will teach you how to use HP Smart – a free printer management app – for Windows 10.
- You can also use HP Sputions Center (2010 and later models) or HP Printer Assistant (2010 and earlier models) to manage the printer. If one of these apps is already in the Start menu, see How to Use HP Sputions Center or Printer Assistant for Windows.
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Put some fresh paper in the printer tray. To align the printer, you must use standard lettering paper (21.6 x 27.9 cm) and in brand new condition.
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Open the HP Smart app on your PC. If the application is available on your computer, you will find it in the Start menu. If you can’t find it, follow these steps to install it right away: [1] X Research Sources
- Click the Start menu and select Microsoft Store .
- Type hp smart in the “Search” bar and then press ↵ Enter .
- Click the HP Smart app (blue with the printer and paper icon).
- Click the blue Get button.
- Launch the application and follow the on-screen instructions to set up the printer.
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Click the printer in the HP Smart window.
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Click Print Quality Tops . This option is in the left column, under the “Utility” heading.
- If there are no text options in the left column, click the menu with the three lines icon in the upper left corner of the window to expand it.
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Click the Align option.
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Follow the instructions on the screen. The Align option will guide you through the process of printing a special page used to align the printer cartridges.
- With the printer’s built-in scan, this process also includes scanning the alignment page. Further instructions will appear on the screen.
- If an “Alignment Failed” or “Alignment Unsuccessful” error appears, see the method for Fixing alignment problems.
Use HP Sputions Center or Printer Assistant for Windows
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Turn on the HP printer. This method works on all versions of Windows.
- If the HP printer was manufactured around 2010 or later, the device management application is likely HP Sputions Center. If the printer is more out of date, you’ll most likely work with the HP Printer Assistant software.
- To determine the HP software installed on your computer, you need to open the Start menu, find the HP submenu and see if this is HP Sputions Center or HP Printer Assistant .
- If both options are not available, visit https://support.hp.com/us-en/drivers with a web browser, then follow the on-screen instructions to find and download the installer application HP Easy Start for your printer model.
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Put some fresh paper in the printer tray. To align the printer, you must use standard lettering paper (21.6 x 27.9 cm) and in brand new condition.
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Open the HP Spution Center application on your computer. Applications are on the Start menu, sometimes in the HP folder.
- If you can’t find the HP Sputions Center , you can open the HP Printer Assistant . [2] X Research Source
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Click Settings near the bottom of the window. [3] X Research Sources
- If you are using the HP Printer Assistant, click Print and Scan and then select Maintain Your Printer . Then continue to Step 7.
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Click Print Settings .
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Click Printer Services or Device Services .
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Click Printer Topbox .
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Check the “Align the Print Cartridges” box. This option is under the “Print Quality” heading in the center of the window.
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Click Align at the bottom of the window.
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Follow the on-screen instructions to align the printer cartridges. With the printer’s built-in scan, this process also includes scanning the alignment page. Further instructions will appear on the screen.
- If an “Alignment Failed” or “Alignment Unsuccessful” error appears, see the method for Fixing alignment problems.
Use HP Utility on Mac
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Turn on the HP printer.
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Put some fresh paper in the printer tray. To align the printer, you must use standard lettering paper (21.6 x 27.9 cm) and in brand new condition.
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Open HP Utility on your Mac. If pre-installed, the application will be located in the HP subfolder under Applications . [4] X Research Sources
- If you can’t find the app, you need to install it. Go to https://support.hp.com/us-en/drivers with a web browser, follow the onscreen instructions to find and download the HP Easy Start setup application for your printer model. Once the download is complete, double-click the .dmg file to install HP Utility.
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Click Align located in the first group of icons. The Align Cartridges window will open.
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Click Align . The alignment page will be sent to the printer. The printed page will display multiple numbered cells with blue and black lines.
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Find the cell in row A with the most overlapping lines. You need to find the cell with the largest distance between the lines. [5] X Research Source Then record the cell number.
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Select the cell with the corresponding number on the printer software. Select the appropriate cell from column A.
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Select the cell that contains the most overlapping lines in another column. Continue until you have selected through all columns of letters.
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Click Done . The printer cartridge will begin to be re-aligned.
- If an “Alignment Failed” or “Alignment Unsuccessful” error appears, see the method for Fixing alignment problems.
Using the printer screen
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Turn on the HP printer. If the printer has a monitor, you can align the cartridges without using a computer.
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Put some fresh paper in the printer tray.
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Open the Settings or Tops menu on the printer. You can use the arrow keys next to the printer screen to navigate. [6] X Research Sources
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Select Align Printer . The alignment check page will be printed. The printer will prompt you to scan this page now.
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Lift the scanner cover. The cartridges will be re-aligned during a special page scan.
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Place the alignment test page in the scanner with the printed side facing down.
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Align the page with the front right corner of the scanner glass.
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Close the scanner cover and press OK . The printer will start scanning and align the ink cartridges if necessary.
- If an “Alignment Failed” or “Alignment Unsuccessful” error appears, see the method for Fixing alignment problems.
Fix alignment problems
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The paper that you use to align the printer must be clean. If the current operating system method fails to align the printer, check to make sure that the paper used is fresh, unwrinkled/folded, and correctly inserted into the machine. [7] X Research Sources
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Scan the alignment page if required. With a printer with built-in scan, there is an additional step of scanning the newly printed alignment page to re-align the ink cartridge. You need to follow the instructions on the screen (as well as any instructions printed on the alignment page) to make sure that no step is skipped.
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Reset the printer. If you still have problems, unplug the power cable from the printer for 60 seconds, then plug it back in. Perform cartridge alignment again when the printer restarts.
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Check to make sure you’re using a genuine HP print cartridge. If you are using a non-HP ink cartridge or toner, replace it with the correct brand. Counterfeit cartridges can cause alignment problems.
- Visit http://www.hp.com/go/anticounterfeit to learn more about how to spot counterfeit cartridges.
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Review the printed alignment page to assess for ink problems. A properly aligned page will have straight black and dark blue lines.
- If the printer is running low on ink, the alignment page may appear blurry, streaky, or smudged. Black or blue may not be printed on the page. Any of these signs indicate that the printer is running low on ink and needs to be checked.
- If the alignment page doesn’t have any stripes and you see both black and blue on it, contact HP support for printer service.
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When the HP printer prints paper that is out of alignment or displays an “alignment failed” error, the cartridge may be misaligned. This wikiHow teaches you how to recalibrate an ink cartridge using a Windows computer, macOS, or right on the display screen of an HP printer.
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