How to get admin access to Facebook page

Facebook Pages are managed by people’s personal Facebook accounts. A company page cannot have its own account/login. I was really confused about this setup until I understood that a FaceBook company page is only accessed via your or someone’s personal account.

From what I understand, the admin (an FB user account) of the page (an FB business Page) may give another FB user account access to the page, but not a random email that is not associated with an FB account.

Contents:

• If you don’t know who is admin, try guessing.
• If you are admin, see how to give someone else access to your Facebook business Page.
• If you are not a Page admin, see how to request access to your client’s Facebook business Page.
• If you do not see your invitation, see this solution.
• If you were hacked, see these notes.
• If you cannot gain admin access, see this solution.

How to give admin access to your Facebook page.

1. If someone asks for access.

If your client depends on you to know who has access to their Facebook account, such as emailing you when they need to give a new employee access to their own Facebook account, here’s what to do if you already have access yourself:

1. Go to your business page.
2. Click on the Settings button in the top right corner.
3. Click Page Roles.
4. Scroll to “Assign a New Page Role” and type in the name or email address associated with their Facebook account.
5. Select a role. Default is Editor.
6. Click Add.

Troubleshooting

If you can’t find it, the account may be hidden from search or they may not have an FB account with that email address. If hidden from search, they should open it for search temporarily so that the Admin can find them.

Official Facebook instructions: https://www.facebook.com/business/help/187316341316631

2. If an Agency requests access within Facebook.

If an agency requests access, and they tell you to simply respond to their request on Facebook, try these steps:

1. Go to your business page.
2. Click on the Settings button in the top right corner.
3. Click Page Roles.
4. Scroll to “Pending Partner Request” and click Respond to request.
5. Select Yes.

How to request access to your client’s Facebook page.

1. Find out from your client who has access.

If you need to help your client figure out who has access to their own Facebook business page, look through your emails to see if any of your client’s office staff or marketing department mentioned working on the Facebook account.

Then find out if that person and/or email associated with that person still has access to the Facebook account. Ask them to login to Facebook, and follow the steps above under If someone asks for access.

Find out from your client which email address (personal or business) was the one most likely used for Facebook. Go to “Forgot password?” on Facebook, and type in that email address.

If you have access to the client’s IT, and the email address may be no longer active (i.e. it’s an ex-employee), test that business email address in “Forgot password?” on Facebook. (You can test the email address even if you know the email account is no longer active or usable.) The reason to try this is that FaceBook will show you the email addresses associated with that FB user account. Once you know the email address, you can either re-activate that company email address, or try to reach out to the email address that it told you.

2. Message the admin on Facebook.

Alternately, you can login to Facebook and message the admin directly. To do so, follow the steps from Matt Coble on Techwalla:

“Click the “Message” button displayed on the page’s cover photo. Facebook administrators have the option to disallow incoming messages, which is the case if the page has no Message button. If there is no message button, look for the text box to post on the page’s Timeline.”

If your FB personal account or FB Business Page was hacked.

You could try to reach out to DirectFBhelps @ outlook.com, per https://www.facebook.com/help/community/question/?id=1454008321299952

You could file a report per FB’s official info regarding hacked accounts: https://www.facebook.com/help/738660629556925

If that doesn’t work, I suggest building a new FB Business page. Report the old page as duplicate content. You can expect a reply from Facebook for that. (ref.)

Case Study and tips to avoid future hacks: https://jbmediagroupllc.com/blog/facebook-business-page-hijack/

If you cannot gain admin access at all.

If you know the email address that was associated with the admin access, try following this answer step by step: https://www.quora.com/I-lost-access-to-a-business-Facebook-Page-and-there-are-no-other-admins-How-can-I-recover-this-page

If you cannot gain admin access from a current admin of your Facebook business Page, I only know of one solution (reference):

1. Build a new FaceBook Business Page. It can be identical to the old one.
2. Report the old page as duplicate content.
3. Expect a reply from Facebook for your report.

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Give someone G+ admin role: Note: Google+ is no longer a social media option.
https://www.portent.com/blog/social-media/add-administrators-to-google-pages.htm