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If you want to sell your Xbox 360 or it has a serious system error that prevents you from playing games or connecting to Xbox Live, you can reset your Xbox 360 to wipe all content and restore it to factory settings like when it’s just shipped. But this does not remove parental control settings. If you are blocked by parental controls, you can reset your password to disable them, but you must prove to Microsoft that you are authorized to remove the feature. If your Xbox 360 is running slow or playing games with bad images, you can clear the cache to fix this problem.
Steps
Restore factory settings
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Restore your Xbox 360 to factory settings if you plan to sell it or experience a fatal error. This will remove all content on Xbox 360, but not remove parental restrictions. To remove this feature, you need to prove to Microsoft that you are authorized to remove the feature. See details in the next step.
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Back up the things you want to save. Restoring Xbox 360 to factory settings will erase all content on the device. Before proceeding, you should back up what you want to keep. [1] X Research Source
- Connect the USB drive to the Xbox 360 as a storage device.
- Press the Guide button on the handle and select the “Settings” tab.
- Select “System Settings” > “Storage” and select the Xbox 360’s hard drive.
- Select “Transfer Content” then select the external drive.
- Select the content you want to transfer and select “Start”. The transmission will take a while.
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Press the Guide key on the Xbox controller. The button is located in the center of the controller and has the Xbox logo.
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Select “Settings” > “System Settings” . The screen will show the various system setting categories.
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Select “Conspe Settings” > “System Info” . The screen will display the control panel information window.
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Copy the “Control Panel Serial Number” . This is the serial number of the Xbox 360, you need to use it to reset the system.
Tip: You can find the serial number right next to the USB port on the front of your Xbox 360; or behind the control panel, above the A/V port. [2] X Research Source
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Return to the “System Settings” page and select the “Storage” item. The screen will show the storage device connected to the Xbox 360.
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Highlight the Xbox 360 hard drive and press the yellow “Y” button. This opens the Device Options menu for the hard drive.
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Select “Format” in the Device Options menu. You are asked to confirm you want to erase everything on the hard drive. If you have backed up important data you can continue.
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Enter the serial number if required. You may need to enter the serial number of the control panel before selecting the machine format. This is a safeguard against accidental deletion of data. Click the serial number recorded in the previous step. [3] X Research Sources
- This method cannot remove parental controls. You will be guided to remove this feature in the next part of the article.
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Delete user. After formatting, you will return to the Home menu. You sign out of Xbox Live and the entire game is deleted. Go to Settings > System > Storage to find the user entry and delete it.
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Start Initial Setup. Go to Settings > System and press [Initial Setup]. Confirm selection.
Remove parental controls
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Press the Guide button on the Xbox controller. The button is in the center of the controller and has the Xbox logo to open the Guide menu.
Note: If you are trying to bypass parental control settings, this is not possible. Microsoft will require proof that you are authorized to change the parental control password.
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Open the Settings menu and select “Family” . This is to open parental controls.
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Select “Content Contrps” . You are asked to enter a password.
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Enter the wrong password to force the device to reset. Since you do not know the password to access the Family menu, enter the wrong password to be asked to change the password.
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Select “Reset Pass Code” when prompted. The screen will display a security question to reset the password.
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Answer the question if possible. If you are the one who set the password, answer the security question to create a new password. If you don’t remember the answer or the previous owner enabled parental controls, read the next step.
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Contact Xbox Support if the security question cannot be answered. If the previous owner activated the password and forgot to remove it before selling, or you don’t remember the answer, contact Xbox Support to reset the password.
- You can contact support at support.xbox.com , via live chat or phone call. They will ask you a few questions to verify you are allowed to disable parental controls (Support will not disable this feature if your parent is the one who enabled it). [4] X Research Sources
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Enter the password provided by Xbox Support. If they accept the parental controls reset request, you’ll be provided with a password to bypass your current password. You can then disable the feature or create a new password.
Clear Cache
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Clear the cache if you’re having trouble with your Xbox 360. If the game experience is worse than usual or the system is slow to respond when switching between menus, clear the system cache. This works best with older Xbox 360 games. Clearing the cache has no effect on games, files, or media stored on the device. This will delete the game update so you have to download it again when playing the game.
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Press the Guide button on the Xbox controller. This is to open the Guide menu.
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Select “Settings” > “System Settings” . You will see different categories of settings.
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Select “Storage” . You will see all connected storage devices.
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Highlight any storage device and press the yellow “Y” button. This is to open the “Device Options” menu. It doesn’t matter which storage device you choose as you will clear the system cache.
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Select “Clear System Cache” then confirm. Clearing the cache will take a while. [5] X Research Sources
Advice
- Reset Xbox 360 before selling or giving away to others to avoid exposing personal information.
Warning
- Factory resetting your Xbox 360 will not remove parental restrictions. To remove such restrictions without knowing the password or security question, you will need to contact Microsoft and demonstrate that you are authorized to remove the restriction.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 7,496 times.
If you want to sell your Xbox 360 or it has a serious system error that prevents you from playing games or connecting to Xbox Live, you can reset your Xbox 360 to wipe all content and restore it to factory settings like when it’s just shipped. But this does not remove parental control settings. If you are blocked by parental controls, you can reset your password to disable them, but you must prove to Microsoft that you are authorized to remove the feature. If your Xbox 360 is running slow or playing games with bad images, you can clear the cache to fix this problem.
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