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Most phones don’t have tracking and remote disabled by default, but it’s worth a shot if the device being lost is a smartphone. In many cases, especially if you lose your feature phone, the best option may be to contact your service provider to suspend mobile data and network usage, but this does not work. personal data can be protected. Smartphones have many built-in remote phone tracking applications, but most must be installed and registered before the device is stolen.
Steps
Disable Stolen iPhone
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Apply this method with iOS 8 or when you have the Find my iPhone feature turned on. The “Find my iPhone” feature has been available for years, but is only enabled by default on iOS 8. [1] X Research Source For operating systems dating from before December 2014, this method will only work if you have enabled the “Find my iPhone” feature in “Settings” → “iCloud”, or specified that you want Find my iPhone to be enabled the first time you set up your phone.
- Find my iPhone can only be turned on after you linked your iPhone to your iCloud account on the same setup menu just now.
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Sign in to iCloud on a computer or other Apple device. Sign in to icloud.com, then click “Find my iPhone”. If you’re using another phone or tablet, you can download the Find my iPhone app from your device’s app store.
- There are no apps or websites available on Android phones and tablets. Since the “Find my iPhone” app is not released by Apple, it is quite slow and often buggy. [2] X Research Source
- You can access the iCloud website on any computer running any operating system, not just a Mac.
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Select the stolen phone. Click on the stolen device image. Note: even though the phone has pre-activated the necessary settings, the device will only be displayed if it is on and has an active signal. If the phone doesn’t show up, you can retry periodically to see if the bad guy has powered on the phone.
- Unfortunately, smart thieves can put your phone on airplane mode to crack your password without accessing the service. Don’t assume your personal data is safe just because your phone isn’t here yet.
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Use the map to find your phone’s location. If location services (as well as Find my iPhone) have been enabled on your phone, your iPhone will appear as a dot on the map. The green dot means the phone is online, and this is the device’s current location. The gray dot shows the device is offline and represents the last location the phone was discovered. [3] X Research Sources
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Use existing setup to protect iPhone. After selecting the lost device, click on the small blue “i” icon. [4] X Research Resources There are different ways to protect your phone from the list of menu items that appear. We highly recommend that you use them in the following order:
- “Remote Lock” or “Lost Mode” will set up a new 4-digit PIN that needs to be entered to access the phone. You need to remember this PIN to be able to unlock your phone after you find it again.
- The “Send Message” option will display a message on the screen. Typically, this option is used to warn that the phone’s location has been exposed and/or to promise a reward if the property is returned anonymously. You can also select “Play Sound” to let the thief know there is a message.
- “Remote Wipe” is a last resort and will erase all data on the phone and non-default apps, and return the device to factory settings. You can still track if the phone is in “Lost Mode”, however some users have reported problems in this case. [5] X Research Sources
Disable Stolen Android Phones
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Do not rush to change your Google account password. Most remote disabling methods require the phone to be linked to a Google account. If you change your Google account password because of a security risk, you’ll be less likely to control the device remotely. [6] X Research Source
- Thieves can gain access to your account, so changing the password after disabling the phone is the best way.
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Use Android Device Manager. Go to google.com/android/devicemanager and sign in to your Google account to access these settings. Any Android device linked to a Google account will be listed here, as long as the device has been updated since August 2013.
- Any device that is powered on and location tracking enabled will be marked on the map.
- Select “Lock”, “Disable”, or “Erase all Data” if possible. These options will only be available if enabled in advance, open Settings → Security → Device Administrators → Android Device Manager . [7] X Research Sources
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Use a Samsung account. If your Samsung smartphone is stolen and you have registered a Samsung account, go to findmymobile.samsung.com/ and sign in to that account. Select your device on the left to track your location, lock your phone with a new password, or completely erase your data.
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Install Android Lost remotely if you use Android 2.2 to 2.3.7 . Android Lost is one of the few tracking apps that can be installed and registered remotely, after a phone is stolen. Unfortunately, this remote installation feature is only available with the “Froyo” and “Gingerbread” versions of Android (May 2010 to January 2011). On later versions of Android, the app won’t launch until it’s opened directly on the phone. [8] X Research Source[9] X Research Source Also, the device must be online and linked to a Google account.
- If you’re lucky enough to use this version of Android, install the app from your computer via the online app store, then select the stolen phone. After installation, you can register the application by texting androidlost register to the phone you want to find with another phone. [10] X Research Source
- To access the Android Lost console, whether you’re registering remotely or from scratch, go to androidlost.com/#contrps and click the “Sign in” button in the upper right. After signing in to your Google account, you’ll be able to track your phone’s location on a map, lock the device, erase the SD card, and more. [11] X Research Source
Disable Stolen Windows Phone
Go to windowsphone.com . Most Windows phones, if linked to a Microsoft account, will have the tracking service enabled and remotely disabled. Start by going to windowsphone.com on your computer.
- You can try accessing the website on a smartphone or tablet, but a mobile version of the website is not available. Therefore this site is a bit difficult to use.
Click the Find my Phone option in the upper right. Hover your mouse pointer over the word “Explore My Phone” along with the smartphone icon. A small menu box will appear. Select “Find my Phone” from within these options.
Sign in with your Microsoft account. Enter your Microsoft account information to sign in, or click “Can’t sign in to your account?” (Can’t login account?) if you have forgotten your password.
- Do not attempt to sign in with a one-time code as it will be texted to the stolen phone.
Disable the phone or try other options. If the device is open and geolocation is enabled, the map will show the phone’s location. More options are also available if the phone is open: [12] X Research Source
- “Ring” will make the device ring even if it is muted. This option is very useful in case of locating a lost phone, not a stolen one.
- “Lock” will protect your phone with a new password.
- “Erase” will completely erase personal data on the phone.
Contact the carrier
You need to understand the limitations of this approach. In most cases, service providers can only lock calls and services on the device, but cannot protect personal data. However, it’s still a good idea to call your carrier as soon as possible to avoid paying bad guys for data usage.
- We also recommend that you report it to the local authorities.
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First, you need to apply the methods of completely wiping data and tracking the phone (if possible). With a lost smartphone, you should apply the other methods in the article to track your location, protect it with a password, or completely erase the data on your phone (if these options are enabled). Once the service is disabled, these features will no longer work.
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Contact AT&T if in the US. If you use AT&T service, you need to sign in or create a Wireless account at myAT&T with your stolen phone number. Once signed in, hover your mouse pointer over “Wireless” at the top of the page, select “Suspend or Reactivate Service,” and follow the instructions. [13] X Research Source
- Or you can call 800,331.0500 to disable the service for 30 days.
- Suspending service in this way prevents bad actors from using AT&T’s cellular network for any purpose, even if the subject inserts a new SIM card. [14] X Research Source
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Pause Verizon service if in the US. Visit the Verizon service suspension page to sign in or create a new My Verizon account associated with the stolen phone number. Then, follow the instructions, choose a “Stpen” reason and a “stop billing” action to go 30 days without paying.
- Cellular and billing service is automatically reactivated after 30 days.
- Service suspensions due to theft will not affect your ability to upgrade or any other features on your account. [15] X Research Source
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Disable T-Mobile service if in the US. Visit the T-Mobile service suspension page, log in to your My T-Mobile account and follow the instructions. Then return to this page to reactivate if you have found your phone.
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Call Sprint if in the US. To request a suspension of Sprint service on the phone, call 888-211-4727. [16] X Research Source
Advice
- Reporting the incident to the authorities is essential. If your phone is stolen in the store, you can ask the manager to help you find it or keep an eye on anyone you think is suspicious.
- In California, the law states that every time a smartphone is sold in the state from July 2015 or later, the owner will be required to enable remote disablement of the phone. [17] X Research Sources Phones sold elsewhere may also be affected by this rule.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
There are 15 references cited in this article that you can view at the bottom of the page.
This article has been viewed 19,725 times.
Most phones don’t have tracking and remote disabled by default, but it’s worth a shot if the device being lost is a smartphone. In many cases, especially if you lose your feature phone, the best option may be to contact your service provider to suspend mobile data and network usage, but this does not work. personal data can be protected. Smartphones have many built-in remote phone tracking applications, but most must be installed and registered before the device is stolen.
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