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Making a bid on eBay is often considered final, but sometimes you make mistakes and can cancel your auction altogether. Both the buyer and the seller can cancel the bid, especially when the two parties agree, the implementation time is fast. Here’s a guide to the eBay auction cancellation process.
Steps
Buyer cancels auction
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Check how long the auction lasts. If it’s more than 12 hours, simply retract your bid.
- As close to the auction end time, eBay allows you to cancel the auction within 1 hour.
- If you just made your bid 1 hour ago and have less than 12 hours left until the end of the auction, you may have to contact the seller.
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Learn about eBay’s standard withdrawal policy. If you are canceling an auction due to a typo or a communication problem with the seller, you can use the standard withdrawal form. Ebay generally allows auctions to be canceled for the following reasons:
- Accidentally entered the wrong amount: If you mistakenly type in VND 10,000,000 instead of VND 1,000,000, you can withdraw your bid and re-enter the correct number for a new bid.
- The auction will have a significant change after you enter your bid. You can cancel an auction if the seller changes the item description, conditions or terms of delivery.
- If unable to contact the seller. If you have questions about this item but are unable to contact the seller via email or phone, you can cancel the auction.
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If you use one of the standard reasons above, fill out the “Bid Retraction Form” on eBay. You need to enter the auction product code and select the reason for the withdrawal in the drop-down menu.
- You can find the product code in the upper right corner of the screen, in the “description” section of the listed items, the product code is right next to the rectangular label “Item Specifics”. ).
- Click on “Retract Your Bid” at the bottom of the “Bid History” page. Follow the instructions on each page until you see the form.
- You can find a link to that form on the “Retracting or Canceling your Bid” page in the ebay help section.
- If the cancellation reason is “entered wrong amount”, you will be asked to re-enter the correct number.
- Remember to click on “Retract Bid” at the bottom of the form to complete the request.
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If you can’t cancel your bid using this form, try contacting the seller. You can cancel the auction at the discretion of the seller, many sellers will cancel the bid for you as an act of goodwill.
- Contact the seller as soon as possible, remembering that it is entirely up to them to decide whether or not to cancel the bid.
- If the seller doesn’t want to cancel the bid and you win the item, you are legally obligated to make the purchase.
- This does not affect the feedback rating. However, your feedback page will have the line “bid retractions” added. If you frequently withdraw bids, it is possible that buyers will block you from bidding in the future.
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Auto and real estate auctions are not tied. Because of the complexity of these types of transactions, ebay acknowledges that these auctions do not create a formal contract between a buyer and a seller. [1] X Research Source
- Although you are not legally bound to pay, bidding while not intending to buy is a violation of ebay’s terms.
- Ebay does not accept “Buyer Regrets” reason to cancel bids, but if you have problems paying for products after winning your bid, you have the right to withdraw your bid.
The seller cancels the auction
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Visit the “Canceling Bids Placed on Your Listing” page on eBay. Sellers can access this page via the “Bid History” link on the auction page. Visit the link provided by eBay to open the “Canceling Bids Placed in Your Auction” form.
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Provide a reason for canceling the bid. The form requires you to fill in a brief reason of about 80 characters or less. Here are a few legitimate reasons:
- The buyer contacts you and asks to withdraw the bid.
- You cannot confirm the identity of the buyer.
- Buyers received many negative feedbacks.
- You are not shipping to the country the buyer lives in.
- You need to cancel the auction.
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Fill out the entire form then click “cancel bid”. You need to enter the username, password and auctioned item ID, the ID of the buyer you want to cancel the bid.
- You can find the product code in the upper right corner of the “description” section, right above the rectangular “Item Specifics” label.
- The bidder’s ID is listed next to the bid.
Advice
- To cancel the request you just submitted in the “Buy It Now” or “Best Offer” list, use the Best Offer Cancellation form you have accessible from the item description page.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
There are 7 references cited in this article that you can view at the bottom of the page.
This article has been viewed 6,891 times.
Making a bid on eBay is often considered final, but sometimes you make mistakes and can cancel your auction altogether. Both the buyer and the seller can cancel the bid, especially when the two parties agree, the implementation time is fast. Here’s a guide to the eBay auction cancellation process.
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