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Was your Roblox account stolen by a phishing link? Or did you give your password to strangers because they promised you something? It’s also possible that you visited a free Robux scam site that asks for account information. This wikiHow teaches you how to recover your hacked ROBLOX account by resetting your password. Once your account is accessed, you’ll be able to set up 2 Step Verification to protect your account in the future.
Steps
Password recovery
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Try logging in with a password. If your password isn’t accepted, make sure you’re using the correct capitalization when necessary (and the ⇬ Caps Lock key is not enabled).
- You need to conduct a complete malware scan and eliminate all potential threats on your computer. Accounts are often hacked because we download malicious software or browser extensions. You can see more online on how to complete a scan and remove malware.
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Go to https://www.roblox.com/login/forgot-password-or-username using a web browser. If you can’t log in, try resetting your password on the Roblox website.
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Enter an email address and click Submit . If you’ve provided your email address to Roblox (and the thief hasn’t changed it), you’ll be able to reset your password on the website.
- If you have provided a phone number to Roblox, you can also use this information to recover your password. Click on Use phone number to reset password located below the “Submit” button, enter the phone number and click Submit . You will receive a 6-character code via text message.
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Open the email from Roblox and click Reset Password . The password reset page will appear in the browser. [1] X Research Source
- If you used a phone number to reset your account, enter the 6-character code in a text message into the “Verify Phone” window and click Verify .
- It may take a while for the email to arrive. You need to check in your Spam or Junk spam folder if you still haven’t seen the email after 10 minutes.
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Create a new password. If you get to the reset password page, enter your new password in both empty fields and click Submit . You can then log into Roblox with your new account information.
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Contact Roblox support if you are unable to reset your password. You can proceed by filling out the form at https://www.roblox.com/support. Once Roblox support sends you an email, you’ll need to prove that you own the account. Here are some tips you can refer to:
- When filling out the form, use the email address you used to sign up for Roblox. Even if the hacker changes the account’s email address, Roblox can still see the original registration information.
- If you’ve purchased anything on Roblox, be prepared to answer questions about purchases, credit card information, and PayPal accounts.
Set up 2 Step Verification
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Go to https://www.roblox.com/my/account#!/security using a web browser. Once you regain access to your hacked account, you should enable 2-Step Verification to protect your account in the future. [2] X Research Source
- When 2 Step Verification is enabled, Roblox will automatically send an email with a verification code to the email address on file. You will not be able to complete the login process until you enter this code. As such, the account will be protected because whoever logs into your ROBLOX account must have email access.
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Verify email address. You can only use the verified email address for 2 Step Verification. Here’s how to verify an email address:
- Enter the email address in the blank field (if you haven’t already) and click the Verify button.
- Open Roblox’s email (sent from email_validate@roblox.com) and follow the on-screen instructions. If the email doesn’t arrive after a few minutes, check your Spam or Junk folder.
- Follow the instructions in the email to verify.
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Slide the “2 Step Verification” switch to the On (green) position. A confirmation message will appear.
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Click OK to confirm. 2 Step Verification will be enabled for the account. In the future when you log into Roblox, an email with a code will be sent. You need to enter the code in your email to login.
Advice
- You must set different email password and Roblox password.
- Never give out your password to anyone, even if they claim to work for Roblox.
- Do not access Free Robux games/sites. You may lose your account.
- Use a stronger password to keep your account secure. For example, do not use pet names, and should use numbers instead of vowels.
- If your brother/sister also plays Roblox, don’t let them use your main account. It is recommended that you use a separate account to avoid getting banned by mistake.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 85,845 times.
Was your Roblox account stolen by a phishing link? Or did you give your password to strangers because they promised you something? It’s also possible that you visited a free Robux scam site that asks for account information. This wikiHow teaches you how to recover your hacked ROBLOX account by resetting your password. Once your account is accessed, you’ll be able to set up 2 Step Verification to protect your account in the future.
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