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How would you handle a rude customer? (+5 Examples) [1]
Advice and Examples: How would you handle a rude customer?. When you work in customer service, you will often come across rude individuals
Seeing as it’s unavoidable, the interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation
“When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way
Dealing with Difficult Customers: Everything You Should Do [2]
Dealing with Difficult Customers: Everything You Should Do. True customer service horror story: You’re working the cash register at Chick-fil-A and a woman with a large order gives you a credit card that gets declined, even after you try to swipe it several times
Restaurant jobs aren’t the only place you’ll encounter nightmare customers. Even when your best customer service skills aren’t enough to make an angry customer happy, there are things you can do to make the situation better
Maybe the person in front of you is having a bad day and you just happened to get in their way. Concentrate on the problem at hand and don’t get defensive
Cashier and Rude Customers [3]
…communicating with someone else at work, home, or school. The writer has chosen to speak on a misunderstanding she has experience at work while dealing with a customer
The message was that the cashier did not apologies and sympathies with the customer after made a mistake on her order by scanning two of her items twice. The customer said the cashier did not apologies for her mistake she just go ahead remove the item that she had scan twice and continue talking to her co-worker and disregard the customer and for the customer that was very rude and unacceptable
This mistake could have been prevented if the cashier was paying more attention to her customer and her job and less attention to her co-worker. This writer had learned that in situations like these it is best to listen to the customer apologies and let them know you are sincerely sorry for your mistake and guarantee the individual that you will be more careful and pay……
5 Ways to Deal With Rude Walmart Cashiers [4]
You are in line, minding your own business, ready to check out and BAM! Out of nowhere you are hit with a rude cashier at Walmart. That cashier that thinks that using a coupon means you are stealing from the company
That cashier that has spent far too long on their feet and just can’t deal with another customer.. Just drop the gloves and give that cashier a piece of your mind! I know that feeling but I also know it’s counter-productive
Many times I have had readers contact me with stories about something that happened and I have felt obligated to step in and try to get it resolved. Here’s a helpful list of suggestions so you can handle the situation yourself.
How to Stand Out: 5 Dos and Don’ts for Cashiers [VIDEO] [5]
If you work as a cashier in a retail store, how often do you recall this fact: you may be the first and only person customers encounter during their shopping trip? Depending on the kind of store, customers may encounter a sales associate or courtesy clerk, but those making a purchase will definitely encounter you. And the truth is your interactions with a customer may influence whether or not that person chooses to return to your store
Due to the repetitive nature of your tasks, you can develop a series of habits aimed at delivering stellar customer service and pleasing your customers, and those routines will soon become second nature to you. If you would like some fresh tips or refreshers on how to stand out as a cashier, below are five no-nos for you, and each one is followed by a suggestion for how to perform as the fantastic cashier your store manager hired.
You won’t make a favorable impression on customers if you ignore their questions or their attempts at casual conversation. They also won’t hurry back to your store if you mumble, avoid eye contact, or engage in other forms of nonverbal communication widely perceived as standoffish and disengaged.
Entitled Customer Is Put In Place By A Cashier That Offered Her A Senior’s Discount [6]
Entitled Customer Is Put In Place By A Cashier That Offered Her A Senior’s Discount. The vast majority of customers are pretty friendly, but there’s a very vocal minority of super-rude individuals who can make your life hell if you let them.
Well, the Redditor had an incredibly witty comeback about the woman looking old, which shut her up for good. Be sure to scroll down for Bored Panda’s interview with Alexander Kjerulf of Positive Sharing about how to treat store employees, and what they should do if they encounter a rude customer.
When Amaranthinenightmare worked as a department store supervisor, she was covering somebody’s break at the registers when she was approached by a customer with a serious attitude. The straw that broke the camel’s back was when the woman started yelling about poor customer service after the supervisor rejected her unusable coupons.
13 Things Store Cashiers Secretly Wish You Would Stop Doing [7]
13 Things Store Cashiers Secretly Wish You Would Stop Doing. Every job comes with its own set of nuisances and for store cashiers, chances are you’re it.
During a time when most of us are afraid to leave our homes, they brave public spaces every day so that we can still buy necessities. Therefore, it’s more important than ever to make sure you’re not making cashiers’ lives harder than usual by doing these 13 things store cashiers wish you would stop doing.
Granted technology has its glitches, but computerized cash registers exist to make the checkout process that much smoother. So cashiers would love it if you let them do their thing
How do you handle rude cashiers? [8]
It seems I run across rude cashiers on a weekly, sometimes daily basis. Most of the time I tend to be overly kind to the ones that are rude
Then there’s those local stores that you go in to everyday and know the same cashier is always rude. I’ve been a cashier before at a couple of different jobs, and yes it wasn’t the most desirable position ever, but it’s still a job
So how to you react to rude cashiers? Kill them with kindness or snap right back?
Cashiers shouldn’t have to put up with rude behavior [9]
Cashiers shouldn’t have to put up with rude behavior. Our View editorials are fact-based conclusions and opinions written by an editor in consultation with members of the editorial leadership that oversees the newspaper and website
Supermarkets have run low on merchandise, toilet paper and disinfectant products in the early days of the crisis, and more recently, there have been meat and egg shortages. Because of this, many stores have limited customers to two meat products of the same kind, and sometimes one item of a variety of other products.
But no, that’s good enough in the minds of the “it’s all about me” crowd. Their attitude is, “I have the money, the product is for sale, and so I should be able to buy as many as I want
Five reasons why workers should be able to stand up against rude customers [10]
Five reasons why workers should be able to stand up against rude customers. You go to school and spend hours each day studying and working on assignments
However, you also have dreams, and those dreams alone do not pay the bills. So, you decide to get either a part or full-time job.
I first-hand have experienced this feeling, and it makes you feel angry and useless. In the back of your mind you either want to cry or flip them off, but you cannot, or your manager will fire you.
16 Things Customers Do that Annoy Cashiers [11]
Working as a cashier can be difficult, tiring work because cashiers have to endure repetitive motions, and mental fatigue – sometimes things just aren’t as straightforward as they should be, so when those kind of customers come in, it makes their job even harder.. If you’re like most people, you’ve worked in the service sector at some point in your life – or you currently work as a cashier
Here are 16 things customers do that annoy cashiers. Many in the service industry experience customers feeling that because they’re in the service industry their role is likened to that of a servant
Plus, most customers don’t want to be responsible for making someone’s bad day worse. Who knows? The cashier may just have had to clean the toilets or deal with puke on the aisle.
Nasty Cashier? Indifferent Waitress? Here’s Why You Should Complain [12]
If you find that you’re treated rudely when you patronize a store or other business, don’t take it personally: A new study finds that one-third of consumers say they experience disrespectful treatment once a month. This uncivil behavior hurts companies’ profits as well as customers’ feelings, according to the professors at the University of Southern California and Georgetown University who wrote the study.
Instead of complaining to a supervisor after being treated poorly, most disgruntled customers just go home and gripe to family and friends about their experience. The customer who was the initial target of the employee’s bad behavior is less likely to return to that business in the future
As for what’s behind the groundswell of bad behavior, the study’s authors theorize that workers who interact with customers are under more stress today, and that stress can be a trigger for rude behavior. They also point to the growing tolerance for incivility in general discourse, such as the bickering and name-calling that takes place on Internet forums.
Man scolds supermarket cashier for rude behaviour towards his mother [13]
RECENTLY, a video went viral involving an angry customer confronting a cashier who was rude to his mother.. The drama unfolded when the cashier allegedly closed her cashier counter abruptly.
“What did you say earlier? Go somewhere else (to another cashier)?,” he asked the cashier.. The cashier then responded that her counter was closed
“Actually, the line for the counter was supposed to end here,” the cashier said, gesturing to an imaginary line outside the cashier.. The man asked her back whether that was her actual answer for this issue he was experiencing and she retorted back at him, stating that she did not notice him in the queue.
Interpersonal Skills Stack Exchange [14]
Lot of times, the ladies at the counter are rude; especially to me, because I look like a soft target. Really, I am not confrontational unless I am at the end of my rope (on a side note, my co-workers were surprised when I was assertive and nearly aggressive with our local tax department a year back, but anyway)
Because I was taking too long, the cashier said impatiently, “Ma’am, please move aside”, while she was taking the food from the lady behind me (to ring her up). When I returned the receipt, the lady rudely said, “the garbage is right there”
Because I tend to be on slow side (especially if I’m tensed about sometime), people see me as soft target. But on the flip side, sometimes people are nice and patient (mostly males who are interested in friendship or something else, but that is another thread).
Cashier is super annoyed with customers’ obnoxious behavior [15]
I’m so sick of hearing people b*#%h about customer service. What they really need to do is take a look in the mirror at their own behavior
I’m a grocery store cashier and I have more stories than you have time about customers that would make your head spin.. When is it right for a customer to talk on their cell phone the entire time I’m ringing them out? If I try to ask them if they want paper or plastic, they shush me so they can continue their phone conversation
It’s not like they don’t know how to count their items. It’s not fair to the other customers in my lane or me, but these people don’t care
Would it be out of line for a cashier to ask … [16]
Would it be out of line for a cashier to ask a customer who they were ringing up to get off their cell phone?. I was watching Oprah and todays show was about rudeness and people being inconsiderate to others
I find it very difficult ringing someone up at the register when they are on their cell phone. Most of them don’t pay attention or even make direct eye contact while they are on the phone
I tell them the total and they throw their card or cash at me (or even worse frantically try to slide their card before they are supposed to). I bag their items, say something nice like “Thank you for shopping with us” and they just grab their crap and leave
3 Ways to Be a Good Cashier [17]
Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow’s Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards.
This article received 22 testimonials and 96% of readers who voted found it helpful, earning it our reader-approved status.. So you’ve got a job (maybe your first job) in retail, and you’ve been asked to work the cash register
If you’ve had a bad day, leave it at home and be polite while on shift, even to the meanest customers. You don’t need to be a pushover, but you’re more likely to leave your customer happy and satisfied if you’re slower but in a great mood than if you’re the fastest cashier ever but snappy and rude
How to Deal With Rude Customers: 15 Steps [18]
Alyssa Chang is a nutrition coach and trainer, based in the San Francisco Bay Area. She uses her extensive background in brain-based neuroscience to work with clients on improving their connections with their brain and body to heal, reach goals, and move pain-free
There are 20 references cited in this article, which can be found at the bottom of the page.. wikiHow marks an article as reader-approved once it receives enough positive feedback
Most people who work in some aspect of customer service have, at some point, encountered a rude customer. Sometimes customers lose patience with the employee, some customers get frustrated with situational inconveniences, and some customers are just simply rude
8 Powerful Strategies for Dealing With Rude Customers [19]
How to Deal With Rude Customers Like a Roman Emperor: 8 Actions. They absorb your energy, darken your view of other customers and diminish your job satisfaction
But they also clearly cross a line, justifying a reaction from your side. They subtly wear you down but not enough to be dropped by your business
You’d probably love to refuse rude customers with a simple turn of your thumb, like a Roman emperor. But Marcus Aurelius, one of the great advocates of the philosophical school of Stoicism, shows us that there are more reasonable ways to handle them.
A cashier’s plea: no rude customers, please [20]
Editor’s note: We normally don’t publish anonymous stories, but we didn’t want this reality panelist to risk getting in trouble at work.. Believe me when I say the holiday season is the most stressful time of the year.
The worst part is, as a cashier, I receive the wrath of the customer. Cashiers are blamed for lines, prices, sales, etc., but in reality, we have no control over these things.
The holiday season is just as hectic for employees as it is for shoppers. I want to help customers get out of the store as quickly as possible, which is obviously the same thing they want
Sources
- https://www.mockquestions.com/interview/Customer+Service/How-would-you-handle-a-rude-customer-3318879.html#:~:text=Smile%2C%20and%20move%20on%2C%20disallowing,and%20work%20towards%20a%20solution.%22
- https://www.snagajob.com/blog/post/dealing-with-difficult-customers
- https://www.termpaperwarehouse.com/essay-on/Cashier-And-Rude-Customers/158685
- https://www.groceryshopforfreeatthemart.com/5-ways-to-deal-with-rude-walmart-cashiers/
- https://www.jobs.net/Article/CB-116-Talent-Network-Retail-How-to-Stand-Out-5-Dos-and-Donts-for-Cashiers-VIDEO/
- https://www.boredpanda.com/retail-fake-senior-discount-annoying-customer/
- https://www.rd.com/list/things-cashiers-hate/
- https://forum.dontpayfull.com/threads/how-do-you-handle-rude-cashiers.12336/
- https://www.metrowestdailynews.com/story/opinion/editorials/2020/05/13/cashiers-shouldn-t-have-to/1205915007/
- https://therunneronline.com/28468/opinion/five-reasons-why-workers-should-be-able-to-stand-up-against-rude-customers/
- https://www.sfceurope.com/uk/blog/16-things-customers-do-that-annoy-cashiers
- https://business.time.com/2011/09/22/nasty-cashier-indifferent-waitress-heres-why-you-should-complain/
- https://www.thesundaily.my/style-life/going-viral/man-scolds-supermarket-cashier-for-rude-behaviour-towards-his-mother-GB10442040
- https://interpersonal.stackexchange.com/questions/13317/how-to-respond-to-rude-cashier
- https://www.13newsnow.com/article/features/workplace-woes/cashier-is-super-annoyed-with-customers-obnoxious-behavior/291-452465894
- https://www.fluther.com/54020/would-it-be-out-of-line-for-a-cashier-to-ask/
- https://www.wikihow.com/Be-a-Good-Cashier
- https://www.wikihow.com/Deal-With-Rude-Customers
- https://www.userlike.com/en/blog/rude-customers
- https://www.buckscountycouriertimes.com/story/entertainment/local/2014/11/28/a-cashier-s-plea-no/18055830007/
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